Shipping & Returns Policy

At RASA (By Raman & Sandeep), customer satisfaction is our priority. Please review our Shipping & Returns Policy carefully to understand how orders are shipped, cancelled, returned, or refunded.

1. Order Cancellation

Before Shipment
Orders can be cancelled within 24 hours of placing the order or before the order is shipped, whichever occurs first.
To request a cancellation, please contact us with your order ID via email or phone.
Once approved, a full refund will be processed to the original payment method within 7–10 business days.

After Shipment
Once an order has been shipped, it cannot be cancelled. However, customers may request a return or exchange after receiving the product, subject to the conditions outlined below.

2. Shipping Information

  • Orders are processed and dispatched within the estimated timeline mentioned on the product page.

  • Delivery timelines may vary depending on location, courier partner, or unforeseen circumstances.

  • Customers are requested to ensure accurate shipping and contact details while placing an order.

3. Returns & Exchanges

  • Returns or exchanges are accepted only if the product is received in a damaged, defective, or incorrect condition.

  • Requests must be raised within 48 hours of delivery along with clear images or videos for verification.

  • Products must be unused, unwashed, and returned in original packaging with all tags intact.

  • Once approved, replacement or refund will be processed accordingly.

4. Refund Process

  • Refunds are initiated after successful inspection and approval of the returned item.

  • The amount will be credited to the original payment method within 7–10 business days.

  • Shipping charges (if any) are non-refundable unless the error is from our side.

5. Non-Returnable / Non-Cancellable Items

The following items are not eligible for cancellation or return:

  • Customized or made-to-order products

  • Perishable goods

  • Digital or downloadable products

  • Items marked as Final Sale

6. Order Cancellation by RASA

We reserve the right to cancel an order in cases such as:

  • Product unavailability or discontinuation

  • Payment failure or suspected fraudulent activity

  • Incorrect or incomplete shipping details

  • Events beyond our control (natural disasters, logistics issues, etc.)

In such cases, customers will be notified and a full refund will be issued.

7. Contact Us

For any questions regarding shipping, returns, or cancellations, feel free to reach out to us:

Brand Name: RASA (By Raman & Sandeep)
Email: rasabyramanandsandeep@gmail.com
Phone: +91 8178761793
Working Hours: Monday to Saturday, 9:00 AM – 6:00 PM